She believes that even though you have enforcement capacity at your disposal, true success lies in getting most people to choose to follow your leadership. Her approach, a perfect mix of “direction-giving”, “meaning-making” and “empathy”, has worked wonders with her teams.

In the Corporate World, words like ‘Agile’ and ‘Instantaneous execution’ are mostly used in the context of small or medium-sized Organizations. But when a giant Organization like SBI operating at an enormous scale shows these behaviors, it is because of quality leadership provided by executives like her. Talking of scale, the no. of Customers SBI has, exceeds the total population of the USA, UK, Canada, Australia & New Zealand all put together.

Despite the sudden declaration of a Nationwide Lock-down, she, heading the IT- Channels & Ops vertical of the Largest Bank in the country ensured that its Global IT Centre (GITC) ran un-interruptedly:

• to provide essential services to its customers across segments through its 24×7 digital channels and
• to expeditiously roll out the special COVID benefits announced by the Govt. for individuals & businesses Her ability to lead during crisis times won her Economic Times’ prestigious ‘Digital Warrior Award’ for Leading the Best Digital Transformations during the Pandemic.

Her overall knowledge of the digital eco-system, in-depth understanding of customer expectations & the role of IT and Cyber-Security in BFSI combined with impressive articulation make her a favorite with audiences in summits and panel discussions. She has participated as a panelist/speaker in high-profile domestic and international conferences and conclaves.

She is a role model, not only for aspiring women but for everyone connected with the BFSI, Tech, or Cyber-Security. While some have learned a lot by observing her knowledge levels, collaborative approach, communication skills & oratory, others are fans of her all-rounder talents and mentorship.