Mr. Dilip’s journey began with a rigorous academic background in Computer Science engineering, focusing on AI and Human-Computer Interaction. This unique foundation has allowed him to lead the design efforts at Smartsheet, integrating advanced AI technologies to improve customer productivity. By spearheading the experience strategy and crafting transformative experiences, his work embodies a commitment to designing inclusive product experiences that are empowering and enable greater efficiency to its users in their work management practices.

Previously, at BNSF Railway as a Senior UX Designer, his efforts were focused on building experiences that boost both safety and operational efficiency in railroad management. Developing a UX playbook for a major IT migration and designing one of the first federally (FRA) approved railroad apps demonstrated a blend of compliance, creativity, and functionality, underscoring his expertise in work management solutions.

At Smartsheet, He led a dedicated team that is redefining work management solutions through AI and other advanced technologies. Embracing servant leadership, he aims to empower his team, fostering a culture where collaboration, support, and innovation are at the forefront. This approach is about leading by example, building trust, and encouraging open communication, which collectively contributes to our success.

His contributions to design-led innovation, such as winning the Intel IoT Roadshow in 2015 and recently spearheading the development of an AI-powered tool that elevates design inclusivity, ensuring accessibility for all users, reflect his dedication to pushing the boundaries of what’s possible.

Engaging with elite design forums and serving as a juror for prestigious awards like the Webby Awards, W3 Awards, Davey Awards, and Indigo Design Awards, he is honored to influence his design community profoundly. Additionally, as a co-editor of the User Experience Professional Association magazine and author of articles on critical topics in Design like ‘Collaboration within Design Teams, Crafting AI Experiences, and Designing Dashboards, he is passionate about sharing knowledge and inspiring innovative, user-centered design practices.

Looking forward, he is dedicated to mentoring the next generation of designers, leading with thought leadership in the design community, and championing inclusive and empowering product experiences. his path is a testament to continuous growth and a sincere desire to make a significant, positive impact in the world of design and technology.