From his early days at Bank of America, where he spearheaded the migration to VoIP and cloud-based contact centers, to his transformative work at Anthem, Inc., he has consistently demonstrated his ability to navigate complex challenges and deliver tangible results. His leadership and technical expertise were instrumental in the successful migration of Anthem’s government business contact center, which served over 15 million insured individuals across 20 states.

However, his most significant contributions have come through his role at Amazon Web Services (AWS), where he has played a pivotal role with groundbreaking products like Amazon Connect Cases, Agent Workspace Guides, Global Resiliency, Outbound Campaigns, and Contact Lens. These innovations have not only enhanced the capabilities of Amazon Connect but have also pushed the boundaries of what is possible with cloud-based contact center solutions.

His impact extends far beyond product development. He has been a driving force in fostering a robust partner ecosystem around Amazon Connect, enabling widespread adoption, customization, and integration with other business systems. His thought leadership activities, including blogs, workshops, and webinars, have profoundly influenced industry trends and guided the direction of cloud contact center technology.

His contributions are not limited to the corporate realm. He has also played a significant role in nurturing the next generation of innovators, serving as a mentor at the VCU Health Hacks 2018 and acting as an international judge for prestigious industry awards, including the Globee Awards and Business Intelligence Group Awards.

His achievements have been widely recognized, with numerous accolades and awards, including the “Rookie of the Year” and “Most Valuable Player of the Year” at Infosys, the 2nd Place winner at Bank of America’s Global Wholesale Banking Technology Hackathon Event, and the Rich’s Mind-blowing Award winner at AWS’s Amazon Connect Ninjas Hackathon.

As the contact center industry continues to evolve, His pioneering spirit and unwavering commitment to innovation will undoubtedly shape its future. His contributions have not only transformed the way businesses interact with their customers but have also inspired a new generation of innovators to push the boundaries of what is possible.

TrendWired Solutions is dedicated to developing a comprehensive news and media platform as well as a separate platform for content creators within the next 2 years. The company is committed to simplifying digital lives and ensuring that users are well-informed and connected to the latest developments in various industries.

His professional journey began as a Data Entry Operator, and over the past decade, he has amassed extensive experience in e-commerce, Website Management, Back Office Management, and Administration. His notable achievements include authoring two insightful books: “The Tale of INTERNET MEMES” and “Affiliate Marketing (…Love it or Leave It).”

At TrendWired Solutions, his work is guided by core values of innovation, integrity, and a relentless pursuit of excellence. His passion for AI and digital advancements is reflected in the company’s offerings and initiatives. Beyond his professional pursuits, he is an AI enthusiast who loves to create AI artworks, constantly exploring the intersection of technology and creativity.

Under his leadership, TrendWired Solutions is poised to revolutionize the digital media landscape, providing invaluable resources and support to entrepreneurs, digital marketers, influencers, and content creators worldwide.

With the rising demand for quality healthcare, the need for scalable, reliable, and efficient solutions is paramount. She has made significant strides in this area by creatively using PEGA technology to automate appeals and grievance processes. Her pioneering work has set new standards for efficiency and compliance in the healthcare industry while enhancing customer service.

She has played a crucial role in research and development initiatives that leverage artificial intelligence (AI) to address operational inefficiencies. Her ongoing exploration of PEGA Gen AI for healthcare applications underscores her commitment to developing customer-focused solutions. By utilizing personalized interactions in IVR systems and predictive analytics, she continues to push the boundaries of what’s possible in healthcare technology.

Her ability to navigate complex challenges and deliver successful outcomes has established her as a leader in her field. Her achievements serve as an inspiration to others in both the technology and healthcare industries. Her work not only drives current advancements but also paves the way for future improvements and breakthroughs in these sectors.

She has been invited to serve on the esteemed judging panels for numerous prestigious technology awards. She has authored several articles that explore the potential of artificial intelligence to address future challenges. Additionally, she continues to provide mentorship to young professionals, guiding the next generation of innovators.

Through her unwavering dedication and innovative approach, she is shaping the future of healthcare technology, ensuring that efficient, effective, and patient-centered solutions remain at the forefront of the industry’s evolution.

His technical prowess and adept leadership have resulted in the widespread adoption of his applications, reaching billions of users worldwide. His expertise and commitment to quality and scalability are further recognized through prestigious accolades such as the International Achievers’ Awards 2024 and as an esteemed Senior Member of IEEE.

His contributions extend beyond application development. His insights, published in reputed technical journals like IEEE, solidify his influence in the mobile computing domain, particularly within the context of Artificial Intelligence. His work is instrumental in shaping the future of smartphones, propelling them towards greater intelligence and functionality in the face of upcoming digital revolutions.

This award serves as a well-deserved testament to his achievements, visionary leadership, and significant contributions to the field of information technology. His passion, expertise and unwavering commitment to excellence serve as a beacon of inspiration for his peers and aspiring technologists.

Her professional journey began at one of the world’s largest pure-play decision sciences companies, where she artfully blended business, mathematics, technology, and behavioral sciences. Working with Fortune 500 clients across various verticals has made her perspicacious, enabling her to see through and address complex challenges in any domain. She holds a Master of Science in Business Analytics and Project Management and a Bachelor of Engineering in Computer Science and Technology, providing her with a strong foundation for driving growth and innovation in data-driven environments. Her passion for leveraging emerging technologies and her relentless pursuit of excellence is evident in all she does.

In addition to her professional accomplishments, she contributes as a board member for journals in the AI and ML space, advancing the field through her expertise and insights. Her impactful publications on analytical techniques, industry applications, and emerging trends have fostered knowledge-sharing among professionals and academics, enriching the data science community. Recognized for her commitment to excellence and innovative research, she has received prestigious awards like the ISSN Research Awards, highlighting her dedication to shaping the future of the field.

Her journey is a testament to her unwavering dedication, strategic vision, and expertise in overcoming complex challenges. Her commitment to continuous improvement drives her to leverage data for business growth and foster a culture of excellence. Through her transformative work in data science and ML/AI engineering, she consistently inspires innovation and elevates industry standards for technological excellence.

His contributions extend beyond conventional SAP functionalities. He pioneered the development of SAP hybrid mobile applications, revolutionizing procure-to-pay and inventory management processes across various sectors. These applications modernized user experiences and delivered substantial cost savings and operational efficiencies.

His journey is marked by a series of notable achievements where he has bridged the gap between business needs and technological capabilities. His leadership was pivotal in implementing SAP projects across diverse industries, including pharmaceuticals, where his innovations significantly optimized warehouse operations and reduced operational burdens.

During the challenges posed by the COVID-19 pandemic, he demonstrated his ability to devise agile solutions that sustained supply chain operations, further cementing his reputation as a forward-thinking strategist.

He extends his influence beyond the corporate realm by actively coaching and mentoring within the SAP community platform. His dedication to sharing knowledge is apparent through his extensive written contributions, comprising over 10+ articles in international magazines and more than 10+ blogs. This substantial body of work underscores his thoughtful leadership and mentorship, providing valuable insights to a diverse audience interested in the dynamic fields of supply chain and logistics.

Moreover, he played a crucial role in transitioning organizations to SAP S/4 HANA, which streamlined procurement, inventory management, and production planning while enhancing operational agility. His efforts consistently resulted in significant savings and increased productivity, illustrating his profound impact on business outcomes.

In summary, his journey underscores the transformative role of technology in empowering organizations. His pioneering spirit and relentless pursuit of excellence continue redefining supply chain management’s boundaries, leaving an indelible mark on the industry’s future trajectory.

Driven by this purpose – he had spent 1000+ hours volunteering and meeting students, faculty members, and industry veterans across the globe in the past 15 years.

He is an authentic leader, with 27 years of Global IT experience across the USA, UK, Denmark, UAE, Qatar, and Kuwait. Traveled extensively to Australia, Singapore, and Sweden for business consul/ng and large-scale transformation engagements.

He is currently playing the role of Global Head – Solutions, Large Deals with Bhawan Cybertek an IT MNC with headquarters in Chennai. Before that, he was working as Vice President and Global Delivery Head for Emerging Technologies at Tech Mahindra. He was one of the few leaders known for his delivery excellence selected to be part of the Chairman’s club (top 5% amongst the leaders)

He is on the board of studies at universities and has also been part of Syllabus review committees and NAAC accreditation-related guidance committees in various universities.

He was instrumental in signing multiple MOUs with industry and academia partners.

He has been contributing to several Learning and Development initiatives that have been helping transform emerging leaders and technical experts.

He has delivered multiple speeches on ‘Leadership Journey’, ‘Holistic Well Being’, ‘Career Guidance’, and ‘Delivering High Performance’ in various multinational companies and in various forums such as Toastmasters International.

With this level of intensive involvement and engagement with the academic circle, he is poised to meet his goals year after year. It’s all about GIFTs.

He has successfully expanded business operations, cultivated strategic partnerships, and enhanced profitability. His leadership has led to the development of cutting-edge technologies in drones, AI-based software, and robotics, positioning Omnipresent at the forefront of innovation. Notably, Manish’s initiatives led Omnipresent to become a semi-finalist in the esteemed Skoch Awards for their groundbreaking AI-based Safety and Security Solution.

His commitment to delivering exceptional results and fostering client relationships has earned him recognition across diverse industries. With a strong foundation in Operations Management, complemented by technical proficiency and a proactive approach to industry trends, he drove Omnipresent Robot Technologies toward sustained success in the competitive landscape of Drones and AI.

Omnipresent has made substantial contributions to India’s largest Drone Mapping Program, Swamitva, across states such as Madhya Pradesh, Andhra Pradesh, Karnataka, J&K, Gujarat, and Chhattisgarh. This initiative underscores Manish’s pivotal role in harnessing drone technology for national development projects, a testament to his vision and the company’s commitment to innovation.