With distinction, she completed her undergraduate degree in Computer Engineering from Guru Nanak Dev University, India in 2015. Shortly after this, she began her career with Tata Consultancy Services as a ServiceNow Administrator and what started as an entry-level role soon evolved into a purposeful career path.

Over the years, she has climbed every rung of the ServiceNow ladder, transitioning from a ServiceNow administrator, developer, and platform specialist to now working as a Senior Technical Consultant at ServiceNow Canada, a testament to her evolution in the ServiceNow ecosystem.

Her mastery of the platform’s architecture, combined with deep client engagement, enabled her to design and deliver ITSM solutions that created measurable value. Having worked with clients across the globe, she brings a truly global perspective to her work. Her focus lies at the intersection of intelligent automation and IT service delivery, with core expertise in Predictive Intelligence, Virtual Agents, Agentic AI, and responsible automation frameworks.

Beyond her core role, she is a vocal advocate for community-driven learning. She mentors emerging professionals, organizes developer meetups in Montreal, and actively contributes to the ServiceNow community. Her thought leadership features on platforms like HackerNoon and LinkedIn.

Her work has not gone unnoticed. She was named a pathbreaker by The Interview Portal and has also served as an honorary judge for industry awards – recognitions that reflect her blend of technical acumen and authenticity. She is currently authoring a book focused on AI-driven service management, aimed at equipping today’s IT leaders with actionable, forward-looking insights.

From her beginnings in India to her growing impact on the international stage, her story is a reminder that success doesn’t always arrive with noise – sometimes, it arrives with patience, purpose, and a steady belief in the journey.