She completed her bachelor’s degree in information technology from Osmania University in India, where she built a strong foundation in technical and analytical skills. After graduation, she worked for several years in India with prestigious companies, including HSBC Global Technology in Hyderabad. During her time at HSBC, she was recognized for her performance and was selected for a short-term assignment in the UK, which enriched her international work experience and expanded her global perspective.

She is currently working as a Product Owner in a leadership role at Ford Motor Company, USA. One of her most significant achievements has been launching and scaling Ford’s Loyalty Program, an initiative she led from pilot stages to a national rollout across the USA and Canada. Designed to deepen customer engagement, the program rewards vehicle owners for various interactions such as vehicle purchases, service visits, and connected service subscriptions. The program grew from 2 million to over 15 million members, a testament to its success and the trust it fostered among Ford customers.

Achieving this scale required a relentless focus on innovation, data-driven decision-making, and a continuous improvement mindset. By leveraging customer-centric metrics and iterative development principles, she ensured the program stayed competitive and relevant. These efforts solidified Ford’s Loyalty Program as a benchmark in the industry.

Her contributions have been recognized in leading platforms like Tech Bullion, Tech Announcer, and Time Business News. She also published articles in The Science Times and The University Herald, sharing insights on customer experience and loyalty. As a testament to her leadership and expertise, she has been invited to judge prestigious awards such as the Globee Awards and Brandon Hall Group.

Beyond achievements, she is passionate about cultivating a culture of experimentation and continuous learning, empowering teams to embrace innovation. Her ability to combine creative thinking with strategic execution has consistently delivered transformative results, making her proud to contribute meaningfully to customer engagement and loyalty.

This award reflects not just her achievements but also her unwavering commitment to pushing boundaries and driving impactful, customer-focused innovation.