He serves as the Head of Maintenance & IT Services at OKI India Pvt. Ltd. In this role, he is consistently working towards redefining service delivery for banking institutions and customers nationwide. His strategy to focus on enhancing operational reliability and leveraging technology to streamline processes has yielded great results so far.

His career is marked by a series of transformative roles across leading organizations. Prior to joining OKI India, he held the position of Head of Global Service Excellence at HCL Technologies. Here, he spearheaded initiatives that drastically improved service levels and customer satisfaction.

His innovative approach, which included the adoption of analytics and the implementation of SWAT programs, played a crucial role in reducing operational defects and enhancing service reliability. His ability to lead with vision is been admired for his dedication to excellence and his relentless pursuit of perfection.

His influence extends beyond his roles at OKI India and HCL Technologies. At Diebold Nixdorf Pvt. Ltd., where he served as Director of IT Operations & Head of the Service Desk, his leadership was equally impactful. Managing a global team responsible for IT services and service desk operations across multiple regions, his efforts in optimizing operational costs and re-engineering IT processes were recognized with numerous accolades, underscoring his ability to deliver sustainable results.

Throughout his career, he has remained committed to continuous learning and professional development. His educational background, including an advanced leadership program from IIM Lucknow and multiple industry certifications, reflects his dedication to staying ahead in an ever-evolving industry. His commitment to excellence is not just about personal success; it extends to mentoring and developing the next generation of leaders in service management and IT. He is a firm believer in fostering a culture of innovation and collective growth, ensuring that his impact is both deep and lasting.

His recognition at the Indian Achievers Awards 2024 is a well-deserved honor that celebrates his contributions to the IT and service management sectors His career is a powerful example of how visionary leadership can drive organization-wide change and inspire others to pursue excellence. His story is not just about professional success; it is about a leader who is dedicated to creating value, driving innovation, and motivating others to achieve their full potential.

As he continues to lead with vision and integrity, his influence will undoubtedly inspire many within the industry and beyond. The Indian Achievers Award is a fitting recognition of his enduring impact and unwavering commitment to excellence, further solidifying his legacy as a transformative leader in the IT and service management sectors.