Featured on the cover page of ‘Pega success-stories,’ Shiva is an expert in AI/ML product leadership, with responsibility for designing, implementing, and refining advanced algorithms using Pega’s low-code and no-code, AI/ML, predictive analytics, and adaptive analytics. Shiva’s focus is on creating personalized and relevant customer experiences for the Telecom industry, resulting in increased profitability, customer loyalty, and sustained growth for the organization. One of Shiva’s most notable accomplishments is his work with Intelligent Platforms, which optimizes customer service and marketing needs in the digital channel, resulting in significant incremental revenue and customer satisfaction scores. Shiva’s ability to connect business strategy, design knowledge, and customer needs has been vital in driving the development, design, vision, and execution of successful products.

Shiva has had a successful career as the leader of the Pega Center of Excellence (CoE). During his tenure, he spearheaded the modernization of the Business Process Management (BPM) platform and led the CoE to design and deploy reusable processes and solutions for a suite of applications using Pega BPM, CDH, and AI. This resulted in best-in-class support and service to the customers, providers, and vendors. Shiva managed a team of System Architects who were responsible for designing, programming, documenting, testing, bug fixing, and maintaining multiple applications. They worked in concert with the company’s technology roadmap and strategy. Shiva’s team seamlessly connected to legacy systems, including Mainframes, to gather data and perform supporting tasks to optimize the customer service platform across various client organizations.

Shiva played a crucial role in the digital transformation and modernization of delivering an Integrated Customer Process Management and Customer Service solution. This resulted in a reduction of customer support call times by over five minutes. He led his team to develop a framework that saved 80% on regulatory fines by meeting strict SLAs for time-critical cases using BPM tools and AI/ML techniques. Additionally, their software streamlined deployment time from two hours to just 10 minutes. Furthermore, Mr. Sriramulugari built framework artifacts and components using AI/ML and BPM tools that can be leveraged by other banking, financial and health care organizations at scale.

Shiva is not only a skilled professional but also an active contributor to the Information Technology community. His work has been featured in well-respected platforms, including the prestigious paper “An Intelligent Optimization Framework to Predict the Vulnerable Range of Tumor Cells Using the Internet of Things.” He has received wide recognition for his research on Cyber Security using cryptographic algorithms. Furthermore, he has presented at numerous IEEE Conferences. Shiva’s recent work demonstrates his commitment to innovating novel applications of information technologies for the benefit of society. He has co-authored the book “Artificial Intelligence: A Modern Approach.” Shiva’s upcoming writing projects include books covering a range of topics from Artificial Intelligence and Machine Learning to 1-1 Customer Engagement Systems. Shiva is a skilled writer who also holds a significant position in various judging committees for renowned awards like the Globee Awards for Leadership, Golden Bridge, and Cybersecurity. He is an expert in evaluating Senior Member elevations for the prestigious IEEE.

Shiva is an IEEE Senior Member who serves as a panel member of the Senior Member Review committee. This is a testament to his exceptional contributions to the field of computer science engineering. He is also an active member of renowned professional organizations such as the Association for Computing Machinery. Shiva’s extraordinary abilities, honed skills, vast knowledge, analytical acumen, and unwavering commitment have resulted in tailored solutions that drive organizational growth and benefit the broader IT community. He holds a Bachelor of Engineering degree in Computer Science Engineering from Visvesvaraya Technological University in India.

Shiva Kumar Sriramulugari has had an illustrious career that serves as a testament to his exceptional leadership and expertise in driving innovation and excellence across diverse industries and organizations. His contributions have consistently yielded substantial benefits, and he continues to make a lasting impact on the field of Information Technology. Shiva is a true leader in his field, thanks to his unwavering dedication to excellence, vast knowledge, and technical skills. His story serves as an inspiration for those who aspire to succeed remarkably in the world of technology and business.

In the next five years, I aspire to become an entrepreneur who is dedicated to developing advanced AI/ML solutions that transcend the healthcare sector and solve challenges faced by people globally. My passion lies in creating transformative technologies that not only improve patient care, diagnosis, and treatment but also contribute to addressing larger issues faced by humanity. By combining technical expertise, a deep understanding of healthcare complexities, and a commitment to ethical and inclusive solutions, I aim to make a positive impact on the well-being of people from all walks of life.