Biplab’s origins in Kolkata infused him with a blend of cultural richness and an unwavering spirit, qualities that would later become the cornerstone of his success. Armed with a master’s degree from a prestigious U.S. university, he recognized the untapped potential in offering innovative solutions in the IT consulting and customer support domain. In 2012, he founded PTS Consulting Service in Chicago, driven by a mission to revolutionize the industry.

What set PTS apart was Biplab’s ingenious approach to combining technological advancements with personalized human interaction. While Chicago’s bustling business environment provided the perfect incubator, Biplab’s Kolkata upbringing instilled in him a deep understanding of the value of genuine relationships. He believed that successful businesses were built not just on transactions, but on trust.

As PTS rapidly expanded, Biplab maintained strong ties with his roots in India. Establishing offices in Kolkata and other major cities like Pune, Vadodara, he demonstrated his commitment to fostering local talent and providing them with opportunities on a global scale. This bi-continental strategy not only bolstered PTS’s reach but also served as a bridge between Eastern and Western business methodologies ensuring that the firm had a 24/7 operational advantage.

PTS’s Contact Centre Support became a prime example of this fusion. Clients (Fortune 500® Organizations) were offered top-notch technical support, with teams in Chicago & India working in tandem to provide round-the-clock service. The harmonization of advanced technological infrastructure from the U.S. with the vast talent pool in India made PTS a force to reckon with.

Today, PTS Consulting Service stands as a testament to Biplab’s vision. From a startup in Chicago to a multinational presence, the company’s journey is a lesson in global collaboration. But for Biplab, the journey has never been about mere market dominance. It’s about creating a legacy that showcases the power of unity in diversity, the magic that happens when the best of both worlds come together.

Biplab Choudhari’s success story isn’t just about the ascent of an ambitious CEO, it’s about transcending boundaries, both geographical and cultural.  It witnesses the potential of bridging gaps, understanding differences, and the unparalleled strength of global collaboration. His legacy exemplifies how leadership, culture, and innovation can harmonize to create an enduring impact.