Dr. Sujata Dutta
Achiever's Success Story
Inspiring others to dream more, learn more, do more and become more
Dr Sujata Dutta is Senior Vice President, leading Global Service Line in _VOIS: Vodafone Intelligent Solutions. Bringing over 23 years of management experience and overseeing cross-functional global teams, Sujata leads a team of over 2,000 professionals and with her expertise in IT Value Chain, including Design, Development, Testing, Quality Assurance, and Consulting using Agile, DevOps, SAFe. She led and strategized large Business & Technology Transformations in Global Engagement across various domains like Telecom, Banking and Financial Services, Manufacturing, Energy & Utilities, Product Data & Life Cycle Management, etc. She has repeatedly secured business growth while maximizing Customer NPS and Employee Experience.
Technical cognoscenti, she has served in Strategic Leadership Management Role influencing senior stakeholders across the globe. She has managed to bring together the industry’s most compelling vision, strategy, solutions, partnerships, and expertise into a single integrated powerhouse. Sujata’s educational background includes Master of Technology (MTech) from Indian Institute of Science, Bangalore, and Bachelor of Engineering (BE) from Kolkata University. The multiple award-winning leader Sujata knew right from the start that one day she will take on the responsibility of a leader to set up new businesses.
With international and multi-faceted leadership experience, Sujata identifies strategic opportunities and is passionately involved in setting up and growing new business and large motivated teams. She has been focused on bringing the highest Quality Engineering, IT solutions for various business verticals. Her passion for excellence, quality delivery has transformed Customer-Employee-Experience which contributed to exponential growth of the team by 450+% in 4.5 years. She achieved Cost Optimization through Delivery & Operational Excellence, Digital Transformation, Analytics, Innovation, and Next-Generation Automation which has brought the Practice to top quartile of industry benchmarking KPIs Y-Y improvements.
Some of the achievements are worthwhile to mention:
- Service Line is transformed from ‘Resource Based’ to ‘Industry Benchmarking KPI Driven’ practice leveraging advanced technologies like ML, Cognitive, Computer Vision, Analytics, etc.
- Achieved high Customer & Employee Experience: PSAT (Customer Feedback) score: 4.5/5, Employee Engagement: 97%
- Delivered Y-Y efficiency and delivered savings to Vodafone in last 4 years besides the huge savings generated from labor arbitrage via in-sourcing
- Involved in Business Planning, Cost Control, P&L of the practice, building & maintaining vendor relations and contract review & finalization
- Created strong organizational capability, high performing culture through intensive training and led the team to publish and present multiple White Papers in Global External Forums and won multiple prestigious Industry awards
- Proactive involvement in key organizational Strategic initiatives (like DevOps Strategizing) of Technology strategy
Sujata is highly regarded and respected by her team, customers, and colleagues across the industry. Her commitment to the professional development of others makes her a “woman-to-watch”. Her actions inspire others to dream more, learn more, do more and become more. She is a true example of a leader who has the capacity to translate vision into reality. Sujata truly believes and lives by, “Don’t downgrade your dream just to fit your reality, upgrade your conviction to match your destiny.”