Ms. Sushma Krishnappa’s journey is a testament to lifelong learning, resilience, and transformative leadership. With a Master’s in Computer Applications and a Bachelor’s in Science from prestigious Indian universities, she has consistently demonstrated academic excellence and a passion for technology.

With over 22 years of experience in the Financial Services sector, she has built a distinguished career partnering with more than six global banking clients. Her journey has been marked by a series of strategic leadership roles, culminating in her current position as Senior Executive Director.

Throughout her career, she has spearheaded large-scale delivery and transformation initiatives, consistently driving:

• Innovation across service lines
• Operational efficiency through process optimization
• Customer satisfaction via enhanced service delivery

Her ability to align business goals with technology and talent strategies has made her a trusted leader in navigating complex enterprise environments. A visionary leader, she is widely recognized for her “Do Different” philosophy—a mindset that challenges convention and champions cost-effective, cutting-edge solutions.

She has been instrumental in pioneering the adoption of Artificial Intelligence and Generative AI across business functions. Her leadership has delivered:

• Value-driven use cases that reshape client experiences
• Operational breakthroughs through intelligent automation
• Strategic innovation that aligns technology with business outcomes

Her ability to blend vision with execution has positioned her as a trailblazer in enterprise AI adoption, inspiring teams to think differently and deliver impact at scale. Beyond her corporate accomplishments, she is a passionate advocate for community development and a TED Talk contributor. She actively:

• Mentor students and professionals, guiding them through career and personal growth journeys.
• Conducts motivational and technology sessions, inspiring audiences to embrace change and innovation.
• Supports underprivileged communities by facilitating access to education and essential resources.

Her leadership is defined by courage, self-motivation, empathy, and integrity. Her contributions have earned her numerous accolades, including the Leadership Excellence Award, Innovation Award, Team & Delivery Excellence, and the Executive Award—a reflection of her unwavering commitment to excellence and impact.

She attributes her success to the four foundational pillars of her life: Parents (Mrs Gowramma and Dr. Y Krishnappa) & Aunts (Mrs Lalitha and Mrs Rajeswari) – The source of her values, resilience, and unwavering support. Siblings & Cousins (Ms Sheema Krishnappa, Mr Chandan Krishnappa, Mr Tarun V and Mr Nihan V) – Her lifelong cheerleaders and sounding board for personal and professional growth. Professional Mentors (Many…!) – A guiding force who helped shape her leadership journey and strategic thinking, and Personal Coach (Mr Vijay Kumar) – The catalyst behind her transformation, helping her unlock her full potential—physically, mentally, and emotionally.

These pillars have not only shaped her career but also empowered her to lead with authenticity, empathy, and vision.