Ms. Hemal Varma

Achiever's Success Story

“Ms. Hemal Varma, Director Human Resources at Capita India”

Introducing the force behind the evolving landscape at Capita India , Ms. Hemal Varma ,Director Human Resources. Hemal is a post graduate specialist in Human Resources and a ICF Certified Coach with over 25 years of diverse work experience in transitioning and transforming large scale operations across industry verticals viz., regulated businesses like Insurance as well as other industries like Travel, Utilities, and HR Outsourcing. She has also been associated with the Risk & Compliance function within regulated businesses, managing operational teams & their risk control frameworks.

In her most recent role, Hemal has been instrumental in transforming the Human Resources function at Capita India, a critical aspect for a people centric business. Capita India’s Values, of being Open, Ingenious, Collaborative, and Effective are at the core of all driving practices, and Hemal’s leadership has been pivotal in ensuring that these values are safeguarded and demonstrated at every level within the organisation.

As part of the organisation’s transformation, Hemal introduced the Human Resources function at Capita India to a shared services model, which led to revenue generation for the organisation as against being a traditional cost-center support function.

In these unprecedented times, Hemal’s key directive towards driving cultural excellence led to an appreciative work culture across all levels within the organisation, the same being reflected in Capita India’s 2020 employee net promoter score (eNPS) of +45.

An ardent believer that magic happens when the people strategy and business strategy of an organisation are aligned, Hemal’s leadership has been an innovative and transformational force in driving Capita India to deliver better outcomes at every juncture.

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