Octonava comes with an intent to deliver the best quality innovative products & services in IT Tech Support, AI Automation & Web and Mobile App Development. Octonava has been recognized as a Promising Start-up for the year 2020-21 for providing IT bot which resolves more than 50% of IT issues including both Service Request & Incidents.

Slow IT support limits the productivity of the workforce. An employee submits, on an average 2.1 IT tickets per month, with a typical wait time of 5 hours before an agent sees the ticket, and 3 days before it is resolved a simple issue. Reducing that time to just seconds has made a huge impact on productivity. However, more than 70% of these tickets could be resolved entirely by AI.

Octonava’s IT bot brings big improvements in quality of life – both for employees & for the helpdesk team.

Instead of tracking issues, we use advanced AI to solve them, instantly – with no human intervention. We apply machine learning and natural language understanding (NLU) at every step to understand the request, identify the optimal resolution, and automate the actions to complete the task.

Their  team consists of highly qualified motivated people with the aim of bring innovative IT Tech Support which will completely change the way the current traditional scenario, with cost-effective solutions. We also plan to expand our portfolio to international level with more range of products & services to suit all IT industry customers.