During his over a decade’s stint in the BPO sector, he has gained a substantial understanding of the various processes that go into organization building for contact centers. Specifically, he has significant exposure in the end to end processes related to Transaction Monitoring and Compliance Management and initiating process improvement projects. He has been a versatile professional with a proven track record in driving cost-efficient and operationally effective business processes delivering value to customers, shareholders, and employees.

He prided himself on being a customer-centric professional focused on providing excellent services by sufficient query resolution within TAT, excelling in meeting clients & other stakeholder’s expectations. Being proficient in developing a high performing organization through Operational Efficiency, Developing Centre of Excellence, Innovation & Thought Leadership, he strives to give businesses a competitive advantage through established best-in-class quality goals, by performing quality metrics trending, applied problem solving, and led system improvements to meet these target levels of quality

A dedicated & experienced team leads their company from multiple disciplines. What makes them unique is their ability to address diverse client needs and deliver a one-stop solution across them. This shows them being highly rated amongst their competitors on public domains like JustDial, Sulekha, etc. that host real-time and unbiased reviews from actual customers.

A combination of Conviction, Confidence, and Accountability are his assets, and optimizing this by being a Team Player is what he looks forward to. Trust is of utmost importance to him personally, working with and supporting his colleagues will ensure that everybody learns and grows together, thus ensuring mutual growth. He firmly believes that it’s the Attitude and not just the Aptitude that determines one’s Altitude.

To exceed client’s expectations by providing cost-effective and quality service in time. Providing solutions to their clients satisfy not only them but also ensures their growth. They maintain long-lasting client relationships to ensure their goals are reached easily with their effective solutions.

THE MMS GLOBAL is committed to quality, safety, and timely delivery of services. Their success lies in their client’s growth; they provide their clients with the highest standard of quality services in the most efficient way, helping their clients improve efficiency